Immediate Complication Support
Our phone line operates and active response service from 8am – 8pm AEST and is prioritized for aesthetic emergencies. In the event that our nurses are attending to another call, you will be able to leave a message which will be sent as an urgent text. An AMET representative will return the call as soon as possible.
All phone call outside of these hours will be answered and a message will be sent to AMET and we will respond as soon as possible. If you are concerned about your patient’s medical condition and require urgent support, please present to your nearest emergency department.
Do not forget you have 24/7 access to your online safety portal to assist with complication management.
Adverse Event or clinical inquiries or to report an adverse event:
Emails containing sensitive patient information (including photos, personal details or details of treatment) must have prior consent in writing by the patient. This must be confirmed by email to AMET.