Immediate Complication Support

Practitioners must use their clinical judgement at all times. If your patient is experiencing a medical emergency that  requires immediate in person assistance please call an ambulance and/or present to the nearest emergency department.  

8:00am to 8:00pm AEST

AU: 1800 AMET AU (1800 26 38 28)

NZ: +61 1800 26 38 28

Our phone line operates and active response service from 8am until 8pm AEST and is prioritized for aesthetic emergencies. In the event that our nurses are attending to another call, your call will be forwarded to a live messaging service. Your message will be sent as an urgent text and an AMET representative will return your call as soon as possible.

Out of hours: 

All out of hours phone calls will be answered by our messaging service. All messages are sent to us via SMS and an AMET representative we will respond as soon as possible.

If you are concerned about your patient’s medical condition and/or require urgent medical care, please call an ambulance or present to your nearest emergency department.

Do not forget you have 24/7 access to your online safety portal to assist with complication management.


Adverse Event or clinical inquiries or to report an adverse event:

Emails containing sensitive patient information (including photos, personal details or details of treatment) must have prior consent in writing by the patient. This must be confirmed by email to AMET.


General membership inquiries:

For all general membership inquiries please send an email to and we will respond as soon as we can. 

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